Rarely do I bother filling out customer satisfaction surveys, even less commonly do I fill them out with exemplary remarks. But recently I did so for Amex, and gave them 10s across the board. Let me explain.

American Express is one of the few companies I would wholeheartedly recommend to a friend. If you don’t have a card and/or are unfamiliar with how awesome they are let me drop a few knowledge bombs on you. First of all, the obvious one, you get rewards. I currently choose mine in the form of straight up cash back (automatically credited to my account each month, awesome). Second of all anything you buy has price protection. Yup, that new Apple iPhone you bought drops $100 in price a month later (first gen did)? Well Amex has got your back. I actually got money back from them AND Apple which was an epic double win. But I’ve definitely used this feature more than once, it rules. Lastly (out of this very short list of the myriad of awesome things they provide) they protect the shit out of your account. Occasionally I’ve been inadvertently shut off, like when I buy a ton of random expensive computer crap from various vendors, but I’ll take that any day over being out $1,500 like I would have last week. I got an email from them notifying me of suspicious activity on my account. Sure enough, somebody had jacked my CC number. Imagine my embarrassment as a security professional when I realized I let this happen. Regardless of the blame, they not only didn’t charge me for this, they didn’t let the errant charge go through, so they ass who tried to use my card didn’t get paid. Another double win. And for the record, I got an email literally the day after I resolved this from a hotel I stayed at saying they were breached. I fucking hate when companies are breached, get your shit together. Anyway, I felt a lot better about myself knowing I wasn’t at fault, and appreciated the irony of the situation given it is my job to make sure this doesn’t happen to companies.

If you are using anything but American Express to make purchases, you are an idiot. End of story.